Privacy Policy

SIE Studio is a digital creative marketplace that connects clients with designers and creative service providers. The Services also include messaging, bookings, payments for real-world creative work, ratings/reviews, notifications, templates, and an optional AI design studio.

Controller contact for privacy requests: support@studiosie.store — Website: https://studiosie.store

We collect information in the following categories. Exact data depends on how you use the Services (client, provider, or admin).

• Account & identity: name, email address, password (stored hashed), phone number (if provided), role (client/user, provider, admin), provider type, preferred currency, and email verification status.
• Profile content: profile photo and other profile details you upload or edit.
• Marketplace activity: services you create or browse, packages, bookings, booking status, briefs/requirements, deliverables, favorites, reviews/ratings, and related timestamps.
• Communications: in-app chat messages, attachments, support requests you send by email, and related metadata needed to deliver messaging.
• Payments & billing: transaction identifiers, payment status, amount, currency, selected payment method metadata, gateway references (Tap and/or Moyasar), booking payment records, provider wallet/payout-related records where applicable. We do not store full card numbers on our servers; card data is handled by the payment processor.
• AI Studio content: text prompts, chat/session context for design assistance, reference images you upload for editing, generated images, and plan/entitlement/quota information associated with your account.
• Device & notifications: Firebase Cloud Messaging (FCM) device token, app version/platform as provided by the OS/SDK, and permission states for notifications, camera, and photo library.
• Media permissions: photos/videos you choose from your library or capture with the camera when you attach media, set icons/images, save designs, or use AI image features.
• Usage & product interaction: in-app events such as service impressions, clicks, and detail views, including a session identifier used to operate and improve discovery/ranking of services.
• Technical logs: standard server logs (IP address, request timestamps, error diagnostics) needed for security, abuse prevention, and reliability.

• Directly from you when you register, verify email, edit your profile, book services, chat, pay, upload media, or use AI Studio.
• Automatically through the app/website when features run (API calls, push token registration, engagement events, crash/error logs).
• From payment processors (Tap/Moyasar) as payment confirmation and status webhooks/responses.
• From AI providers (currently Google Gemini) when you submit prompts or images for generation/editing — only to fulfill your request.

We process personal information only as needed to operate SIE Studio and comply with law:

• Provide core Services: authentication, profiles, marketplace listings, bookings, chat, reviews, favorites, templates, and account settings.
• Process payments for real-world creative services and maintain payment/booking records.
• Deliver push notifications about bookings, messages, and account activity (with your permission).
• Operate AI Studio features you request (prompt processing, image generation/editing, quota/entitlements).
• Provide customer support and respond to inquiries.
• Secure the platform: prevent fraud, abuse, unauthorized access, and spam; enforce Terms; debug outages.
• Improve product quality: understand which services are viewed/clicked to improve discovery and marketplace performance.
• Meet legal obligations (tax/accounting where applicable, lawful requests, dispute records).

Depending on your jurisdiction, we rely on: (a) performance of a contract (providing the account and marketplace features you request); (b) legitimate interests (security, product improvement, preventing abuse) balanced against your rights; (c) consent (e.g., optional notifications, camera/photo access prompts); and (d) legal obligation where we must retain or disclose information.

We do not sell your personal information. We do not share personal information for cross-app advertising tracking. We share information only as follows:

• Other users of the marketplace: as needed for the transaction (e.g., a provider sees your booking details and chat; a client sees a provider’s public profile/services).
• Payment processors: Tap Payments and/or Moyasar to process payments and confirm transaction status.
• Infrastructure & messaging: hosting providers (including Hostinger for studiosie.store), and Google Firebase Cloud Messaging for push delivery.
• AI processing: Google Gemini (or successor AI providers we configure) to process prompts/images you submit for AI features.
• Professional advisers / legal: if required for legal claims, audits, or compliance.
• Authorities: when required by applicable law, court order, or to protect rights, safety, and security.
• Business transfers: if we undergo a merger, acquisition, or asset sale, information may transfer under continued confidentiality protections.

Our Services are operated primarily for users in Saudi Arabia and the wider region, but processors (payment, Firebase, Gemini, hosting) may process data in other countries. Where required, we take reasonable contractual and technical measures to protect transferred data.

We retain personal information while your account is active and as needed for the purposes above. After account deletion, we anonymize or delete personal identifiers from your account record. We may retain limited records (e.g., transaction history, security logs, anonymized analytics) for longer where required for legal, accounting, fraud-prevention, or dispute-resolution purposes. Backups may persist for a limited period before purge.

We use industry-standard safeguards appropriate to our size and risk profile, including HTTPS/TLS in transit, hashed passwords, access-controlled APIs (authenticated tokens), and server-side access restrictions. No method of transmission or storage is 100% secure; you are responsible for keeping your login credentials confidential.

Subject to applicable law, you may:

• Access and update profile information in the app (Profile / Edit Profile).
• Request support or corrections by emailing support@studiosie.store.
• Delete your account in-app via Profile → Delete Account (this deactivates the account and anonymizes personal identity fields).
• Control OS permissions for camera, photos, and notifications in device Settings.
• Opt out of non-essential marketing communications if we send any (transactional messages related to bookings/payments/security may still be sent).

The Services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a minor has created an account, contact us and we will take appropriate steps to delete the account.

Our marketing/landing website may use essential cookies or local storage needed for language preference and basic site function. We do not use third-party advertising cookies for cross-site tracking in the SIE Studio mobile app. Browser settings can block cookies, which may affect some website features.

The Services may open third-party checkout pages or external sites. Their privacy practices are governed by their own policies. Please review Tap, Moyasar, Google/Firebase, and Gemini policies as applicable.

App Store and Play Console privacy labels summarize data linked to your identity for app functionality (contact info, user content, identifiers, purchase history, product interaction). Those labels are consistent with this Policy. Push notifications use a device token; photos/camera are used only when you choose related features.

We may update this Privacy Policy from time to time. We will post the updated version at https://studiosie.store/privacy/ and revise the “Last updated” date. Material changes may also be notified in-app or by email when appropriate. Continued use after the effective date constitutes acceptance of the updated Policy.

Privacy questions, requests, or complaints: support@studiosie.store

Website: https://studiosie.store